Frequently asked questions

Our most comment questions can be found here.

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General Questions

On how we operate and general pricing and billing practices.

Is everything in house?

Not entirely, we do from time to time use freelancers for tasks such as writing, graphical design, and photography. We do set high standards and check the work of all of our freelancers. Why do we use freelancers? you might ask, and this is because we need experts in specific fields sometimes, in terms of writing, it might be a good idea to get a copy writer with experience writing for, for instance, a clothing store. This makes sure we get the right tone, message, and information to your customers.

What do you need from me to get started?

A brief and a deposit.

What is included in a quote?

Final price overview, reference or entire Client Brief.

What payment options do you accept?

Bank transfer, both direct UK and international.

Card payments through Stripe.

Direct Debit through GoCardless.

Where are you located?

Southampton, England.

Do you ever require a deposit?

Yes, we do. 40% up front.

How much experience do you have?

Martin got his education in Web Design from RTS in YEAR, and has been making websites since.

Mikkel graduated with MSc in Economics and Business Administration from Copenhagen Business school in YEAR, and has been in marketing and business management since then.

What if I need help in an emergency?

You call us on 07450 182928.

Please note that out of business hours (9:00 - 17:00) is charged at twice the rate, that is £120 before VAT, unless your AfterCare contract states otherwise.

What is your hourly rate?

That'd be £60 before VAT.

Web Design

Here are the ones related to Web Design.

What if I want more subpages?

If you want more pages than we have listed in packages, not to worry, we'll factor it into your quote.

If you want more pages after the fact, these will be billed as ad-hoc hours or as part of your AfterCare plan.

We cannot offer a fixed price for subpages, as pages vary a lot in content and features.

Price estimates and quites will always be provided before we start working.

Can we meet in person to talk about a project?

It depends on the current situation, the distance, and the size of the project. In general we prefer to handle most things remotely, however, if the project warrants it we can make exceptions. Should you be in the vicinity, we decide this, to our offices in Southampton, UK, we can have an in person meeting free of charge. Should you be located further away or internationally you will be charged travel expenses and lodging.

Can you help me with backups?

Yes, depending on your AfterCare plan, or if you don't have one the price might differ.

Daily backups are included with our Hosting services.

Incremental and second-layer backups are included in AfterCare Business and Advanced.

Do I get any training on managing my website?

Yes

Do you do eCommerce?

Yes, WooCommerce is our platform of choice.

We also do custom payment forms and portals.

Do you make secure websites?

As long as you choose our hosting you are guarenteed an SSL (HTTPS) certificate. Apart from that all of our websites are created with the newset version of PHP supported by WordPress, and as long as you have an AfterCare plans we make sure it stays that way.

Do you work with clients outside of Southampton?

Yes, we effectively work globally, as long as you can communicate with us in English or Danish, we're ready to help.

We are located in Southampton, England, and service the local area as well as remote clients around Europe.

How do you make websites?

We start by sitting down with our clients in order to get an idea of what they already have and what they want. During this process we will look into their business, as a way to learn more about our clients and possibilities. We then ask our clients if they have specific wishes to design, styles and colors they like. The next step is for us to determine the functionality of the website, this means we need to find out what the site needs to be able to do, as the client might need a FAQ section, an employment portal, or payment functionality. Once these things are handled, we do mockups to show the customer to know if we achieved their wishes. After that we give updates as we go on the progress, during the development stage we test on real hardware to ensure the site is mobile friendly, not just on smartphones but tablets as well. Once the site is delivered the customer has a timeframe to bring any inconsistencies or missing functionality to our attention, the timeframe is determined by our terms and agreements.

How much does a website cost?

Depends, the scope and scale of the project will determine the price of the website, as a general guideline it depends on functionality.

Will you teach me how to use the website?

Every website we sell comes with two hours of tutoring.

If you would like additional training, or want us to handle all content and security updates, we can do that ad-hoc or as part of an AfterCare plan.

Can I make my own website?

You can. If you just want hosting, then feel free to contact us, as our hosting isn't tied to our webdesign services. Some of our services might have restrictions, such as SEO and AfterCare packages.

Can you add new content for me?

We can, however, the pricing might differ, you can pay our hourly rate, or you can subscribe to one of our AfterCare plans.

Can you maintain the site for me?

Yes, we can handle anything from updates, content management, to writing if your need it. You might want to have a look at our aftercare plans.

Do we sign a contract?

Yes, we do.

How long does it take to make my new website?

It depends.

What about updates?

If you have an AfterCare plan, we will make sure that your WordPress is updated and secure.

Will my website be Search Engine Optimised?

Yes, but ongoing SEO is a separate service, as is PPC ads.

Can I add and edit content on my own?

Yes, we even make it easy for you! We build the sites to make use of the Gutenberg editor built into WordPress which makes it easy for you to edit content.

SEO & Marketing

Here are the ones related to SEO.

How long does it take to get to page one on Google?

This depends on a lot of variables. For the most part it depends on competition, if you are in a field that has a lot of very big competitors it might be difficult but not impossible, but there's a reason we set an 18 month goal for any SEO project.

What if I can't afford your service?

We are always open for a conversation and therefore we can sometimes find a compromise. So contact us and lets have a chat.

Do you guarantee your work?

The competitive nature of SEO makes it a challenging field. This means that competition is fierce, so if you don’t keep working on your site, you might get overtaken. We can only guarantee page one on Google, and never spot number one, as it depends on many factors such as location, seniority of competitor sites, and if your competitors have ongoing SEO efforts, it will be a back and forth for top spot. We can however guarantee you page 1 in 18 months, if not, we work for free.

Am I tied to the months I commit for?

Long story short; yes.

Can we meet in person to talk about a project?

It depends on the current situation, the distance, and the size of the project. In general we prefer to handle most things remotely, however, if the project warrants it we can make exceptions. Should you be in the vicinity, we decide this, to our offices in Southampton, UK, we can have an in person meeting free of charge. Should you be located further away or internationally you will be charged travel expenses and lodging.

AfterCare

Here are the ones related to AfterCare.

Is there a commitment period?

You have a three month cancellation notice.

What happens to saved up hours if I choose to end my AfterCare plan?

As a general rule, they would be forfeit. If you are thinking about ending your AfterCare plan, please get in touch so we can plan a soft exit, and find a productive way to spend any saved up ad-hoc hours.

What happens to unused AfterCare support hours?

They're automatically saved up for next month, in 15 minute increments, to a total maximum of 24 hours.

Will we enter into a Service-level agreement?

Yes, we will both enter into a SLA (service-level agreement).

This will outline our commitments to you, and exactly what levels of service you will be entitled to.

Can you add new content for me?

We can, however, the pricing might differ, you can pay our hourly rate, or you can subscribe to one of our AfterCare plans.

Can you maintain the site for me?

Yes, we can handle anything from updates, content management, to writing if your need it. You might want to have a look at our aftercare plans.

Can you help me with backups?

Yes, depending on your AfterCare plan, or if you don't have one the price might differ.

Daily backups are included with our Hosting services.

Incremental and second-layer backups are included in AfterCare Business and Advanced.

Hosting

Here are the ones related to Hosting.

Is the 99.9% uptime guarantee financially backed?

Yes it is.

We stand by the quality of our server stack.

Our uptime agreement entitles you to claim back a percentage of the cost of your hosting, should the annual uptime fall below 99.9%.

Any work hours that may be required to remedy the situation on our end is also free of charge to you.

We haven't had any such situations to date.

Fail-over, what is that?

Fail-over is a term used for services (in this case website server hosting) that have at least one duplicate running, ready to assume all work should the currently used one fail.

Basically, it means that we'll run at least one additional server with your content, providing you both with extra resources and in case one should fail, the other(s) will take over.

All servers in a fail-over configuration also have fail-over in their networking stack, so even in the event of a failure further up the chain, your website still remains fully functional while the techies fix the issue.

What if my hosting isn't fast enough?

While we always give advice on which hosting solution is best for you (and entirely manage it for you with AfterCare), there are some situations where you may run out of system resources.

  • In the case of our Business tier, we can double the amount of available resources (taking you to 4 processing cores and 4GB of memory) for £4 per month, or move you to the Business Pro tier.
  • In the case of our Business Pro tier, it is unlikely that you would run into resource restrictions, as the servers automatically delegate more resources as needed, with only the memory fixed at 8GB.
  • If you exceed our Business Pro tier, your website has quite some requirements, and would benefit from a custom solution.
What is VPS?

VPS stands for Virtual Private Server.

Essentially it means having a cut of one or more extremely powerful servers.

The wonderful part is that you can scale how big your cut of the server power is, adding more power as needed.

This gives you the flexibility to have the power when you need to, without spending throusands of pounds on dedicated hardware unless you absolutely need to.

What if I need more storage?

If your website requires more than the bundled 10GB of storage, we can of course increase it to whatever you require.

We do pricing on a case by case basis, as some sites have static content that just takes up a lot of space yet we know the realistic maxmimum size (think product photography or videos) while others have storage requirements that need to scale with content (think blogs with lots of video and images, or websites that allow users to upload content).

CDN, what and how much?

A Content Delivery Network (CDN) is a hosting solution for static content such as images, video and some code.

The content is loaded on a global network of servers, ensuring that the content is delivered to visitors around the globe by servers local to them.

Prices range from free to several hundred pounds a month, depending on scope.

Can you help me migrate from another host?

Yes, of course.

We can migrate entire cPanel instances or just your WordPress site and anything in between.

What if I can't afford it for any reason?

Please get in touch as soon as you know.

If you end up missing a payment we may terminate your account, but if you get in touch with us early, we might find a solution.

Can you help me with backups?

Yes, depending on your AfterCare plan, or if you don't have one the price might differ.

Daily backups are included with our Hosting services.

Incremental and second-layer backups are included in AfterCare Business and Advanced.

Do you offer any ongoing help and support?

Yes, we offer both ad-hoc assistance and comprehensive AfterCare plans.

How and what is hosting?

Hosting is the infrastructure that runs your website, without it there would be no place to put your website. Hosting isn't all the same, in this case you get what you pay for.

What security measures do you implement?

HTTPS enforcement, 2FA, DDOS etc.

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