When contactingÂ NorthrookÂ in one way or another, such as by e-mail, contact form, in person or by phone, we may collect your name, business name, VAT number, phone, e-mail and other relevant information to conduct business. In addition, we may collect and process your data when you do any of the following:
Personal data, such as contact and business information is used to conduct business, and allow us to store relevant contact and billing information. In addition, we may use your information for any of the following:
Your data may be stored in one or more locations at a time. Records will be kept for 7 years, after which it will be deleted from servers and shredded when applicable. Servers and services that may hold your data:
All data stores are behind secure passwords and two-factor authentication.
We may use your information for marketing purposes, such as sending offers and news letters via e-mail. You canÂ alwaysÂ opt out of these. No third party will receive your data for the purposes of their separate marketing.
Your data is yours, and as such you have several data protection rights. Please contact us if you have any questions or would like to exercise any of the following rights:
All requests are to be made via e-mail toÂ firstname.lastname@example.org.
Cookies are small pieces of information stored on your device by your browser and allows websites or third-party services to recognise you and make your next visit easier and offer an often improved experience.
If you want to learn even more about cookies, you can have a look atÂ AllAboutCookies.org. You are of course also very welcome to contact us if you have any questions or concerns. Please use the contact form below or e-mail us atÂ email@example.com.
When agreeing to theÂ Websites & Web-Services Terms and Conditions, you also agree to ourÂ General Terms and Conditions.
Upon contact,Â NorthrookÂ will gather information as to the scope of theÂ Project, and aÂ QuoteÂ will be drafted and e-mailed to theÂ Client.
QuotesÂ are considered valid for 30 days only, after whichÂ NorthrookÂ has the right to alter theÂ QuoteÂ to reflect potential market changes as we see fit.
Once theÂ ClientÂ has reviewed theÂ Quote, theÂ ClientÂ may suggest changes as they see fit, any discrepancies should be reported immediately.
Once theÂ ClientÂ is satisfied with and has accepted the finalÂ QuoteÂ in a clear manner, a confirmation e-mail will be sent.
Any and allÂ ProjectsÂ may require an advance payment minimum of 40% of the acceptedÂ QuoteÂ before any work is supplied for Client Review.
During development of theÂ Project, theÂ ClientÂ may receive unfinished samples for review, to ensure quality and accordance withÂ ClientsÂ wishes, theÂ ClientÂ accepts and understands that any such samples are not final deliveries, and as such are not to be publicised, and are unlikely to fully reflect the finishedÂ Project.
After the development stage, when theÂ ProjectÂ meetsÂ QuoteÂ requirements, and is considered ready, another 40% will be charged. At this stage, theÂ ProjectÂ will be made available to theÂ Client, who has 7 weekdays to review theÂ ProjectÂ and request changes.
Any changes not in accordance with the originalÂ Quote, may be subject to additional charges or rejected outright.
After the 7 weekdays, or when theÂ ClientÂ has stated in a clear manner that theÂ ProjectÂ is completed to satisfaction, the remaining 20% will be charged, and theÂ ProjectÂ made available in a completed state.
TheÂ ProjectÂ will be delivered to theÂ ClientÂ in agreement with the method and date specified in the acceptedÂ Quote.
Should theÂ ProjectÂ for any reason be delayed, we will promptly contact theÂ ClientÂ and inform them of such.
In the event that the agreed upon date is overshot, theÂ ClientÂ may be offered compensation.
TheÂ ClientÂ agrees to delegate a single person as primary contact to aid in progressing theÂ ProjectÂ in an expedient manner.
The delegated person will be the point of contact between theÂ ClientÂ andÂ Northrook, and must be able to accept and approve changes as well as provide content and information about theÂ ClientÂ as needed to deliver theÂ Project.
Unless specified in theÂ Quote, it is theÂ ClientsÂ responsibility to provide content for theÂ Project, such as text, images and videos.
Failure to provide content in due time, may result in an unfinished or delayedÂ Project.
Should theÂ ClientÂ fail to provide content at the specified delivery date, theÂ ClientÂ will be charged the remainder of theÂ Quote, and theÂ ProjectÂ either delivered as is, or put on hold, at Clients request.
We strive to make our work function and look the best when viewed by the majority of visitors. This means that allÂ ProjectsÂ will be made to work with modern and popular browsers, such as Mozilla Firefox, Google Chrome, Apple Safari, and Microsoft Edge, as well as their Mobile equivalents.
More often than not, this also means that theÂ ProjectÂ cannot possibly look exactly the same across all platforms.
TheÂ ProjectÂ is made to look and function the best in the browser used, and on older browsers and Mobile, this sometimes means sacrificing fancy features for accessibility whenever required.
TheÂ ClientÂ agrees thatÂ NorthrookÂ cannot guarantee complete functionality across all possible platforms available, and that possible future versions of browsers, may cause theÂ ProjectÂ to not be viewed correctly.
Deprecated browsers such as Internet Explorer 11 and earlierÂ will not be catered to, unless otherwise specified.
Should theÂ ClientÂ request compatibility with a deprecated browser, theÂ ClientÂ accepts that absolutely no guarantee of functionality will be given.
TheÂ ClientÂ retains the copyright to any content they provide, such as text, images, logos and videos, as well as grantÂ NorthrookÂ the right to publish and use the provided material as needed to fulfil theÂ ProjectsÂ goals.
TheÂ ClientÂ must obtain permission and rights to any content that is copyrighted by a third party, to be used as part of theÂ Project.
It is solely theÂ Client'sÂ responsibility to ensure that rights have been granted.
Evidence of permissions may be requested, failure to provide such may result inÂ Termination.
Unless otherwise specified, theÂ ProjectÂ will be delivered in appropriate formats either via e-mail, USB drive or direct upload toÂ ClientsÂ server of choice.
Any graphics designed byÂ NorthrookÂ will be delivered in high quality, using modern formats appropriate for the graphic in question.
Should a photographer be hired byÂ Northrook, we will ensure that the photographer delivers high quality photos in modern standards, both in a web optimised format and high quality render.
If theÂ ProjectÂ is to be hosted on a web service thatÂ NorthrookÂ do not provide, the Client is required to provide us with relevant login credentials to the desired service, with appropriate administrative rights.TheÂ ClientÂ is required to provide access to required services such as FTP, SQL, cPanel, WordPress and other technologies. Should theÂ ClientÂ be unwilling to provide such access, we retain the right to terminate theÂ Project.
Northrook cannot assume responsibility for changes in services provided by theÂ Client, third parties, such as Google, Facebook and other service providers orÂ External Agents.
Upon Client request,Â NorthrookÂ may purchase Domain Names on behalf of the Client.
TheÂ ClientÂ shall fully reimburse the cost of the Domain, any renewals is the responsibility of theÂ Client.
TheÂ ClientÂ is required to provide a valid and existing e-mail and contact information to properly register theÂ DomainÂ in theÂ ClientÂ orÂ ClientsÂ company name.
TheÂ ClientÂ should keep a record of the due dates for payment to ensure that payment is received in good time.
Failure to pay the Domain renewal may result in the Project becoming inaccessible by the general public.
When agreeing to theÂ Hosting Services Terms and Conditions, you also agree to ourÂ General Terms and Conditions.
Northrook provides a business-class hosting solution for websites and web services.
Any questions or issues are to be addressed via email firstname.lastname@example.org, or the contact form found at the bottom of all pages at https://martindoes.work.
Telephone support shall only be provided as part of the Service only when the problem has been raised via email or the contact form.
The Client is required to supply the Domain name or IP in question, as well as the email used to register the Service.
The Cost of Service can be found on the supplied Quote or Invoice.
Unless otherwise specified in an agreement with the Client, all Hosting fees are charged annually, priced monthly.
Any changes to these prices shall be notified via email to all existing Clients at least 30 days in advance. Any Services already paid for will not be charged the excess.
All Services are charged annually, failure to renew the annual subscription may result in Service Suspension.
If a Client's account has been suspended, a reactivation fee of Â£15 may be charged in addition to potential service charges caused by late payment.
The Client will receive a login, password and either direct IP or link to cPanel access on configured Domains. The login username may be chosen by the Client, the password will be auto-generated, the client is strongly encouraged to change this password.
The Client is furthermore encouraged to activate two-factor authentication, to further ward against unwanted cPanel access.
Should a Client forget the password, a reset request may be sent to email@example.com. The first 10 password reset requests are free, the counter resets 12 months after the first reset is requested.
Northrook may choose to move hosted data from one server to another.
The client will be notified in advance, downtime minimised, no compensation as long as client notified.
This includes migrating data to multiple servers in cases where the Client has chosen redundant, fail-over and / or Content Delivery Network services.
When agreeing to theÂ Tech & Support ServicesÂ Terms and Conditions, you also agree to ourÂ General Terms and Conditions.
SupportÂ requests can be made via e-mail, text or verbal communication.
TheÂ ClientÂ will endeavour to requestÂ SupportÂ as soon as possible, to ensure a swift response to anyÂ Incident.
Should theÂ ClientÂ delay for any reason, theÂ ClientÂ understands and accepts that theÂ IncidentÂ may escalate and cause additional or unforeseen impact.
Upon receiving a request forÂ SupportÂ regarding anÂ Incident,Â NorthrookÂ will take action based on the severity of the situation, always endeavouring the fastest response and resolution time possible.
The Client will provide answers on a best efforts basis as to the nature of the Incident.
Based on this, an estimate of the scale and cost of resolution will be provided if possible.
Should the Client wish to inquire about the progress of an ongoingÂ SupportÂ case, they may do so by e-mailingÂ firstname.lastname@example.org.
Support, whether on-site or via remote support utilities, will be delivered to theÂ ClientÂ in accordance with our internal support schedule. TheÂ ClientÂ may as such be supplied with a date and time where theÂ SupportÂ will take place.
Planned reboots, backups and such are at no extra cost to theÂ Client.
Scheduled actions are not guaranteed to happen at the exact point in time stated.
In some cases, it may be necessary to make certain critical decisions to prevent loss of data or significant downtime for theÂ Client. In these cases,Â NorthrookÂ will always endeavour to make the decision with the highest probability of success.
This is most relevant when dealing with deprecatedÂ Assets, such as old computers, storage drives, poorly configured solutions.
We require administrator level access and logins when needed.
Physical access to premises for on-site support.
Â ShouldÂ weÂ or anyÂ AgentÂ acting on our behalf arrive atÂ ClientÂ premises, only to find it closed, or access otherwise be hindered, we will endeavour to contact theÂ Client.
In cases whereÂ weÂ cannot be provided access to the site or premises,Â weÂ reserve the right to bill in full for the quoted time.
WhileÂ weÂ always endeavour to return theÂ AssetÂ or affected on-site location to an acceptable operational state, there may be some cases, depending on the nature of theÂ Incident, where it simply may not be possible due to changes made in software or hardware. In these rare cases, theÂ ClientÂ will be informed as soon as possible.
It may be necessary to install a remote support utility to facilitateÂ Support.
Refusal of this will make any remote Support impossible, and may significantly impact on-siteÂ Support.
Whenever these changes may incur an additional cost for the Client, I will seek to gain acceptance beforehand. Additional charges may include costs of repair, replacing damaged or worn down components, printer toner, licensing costs, cloud storage or resources.
Only use this service when advised to.
By downloading and making use of any one of these tools,
you fully accept all relevant Terms and Conditions.